Terms of service

Terms of Service

Welcome to Henry's Custom Market! By accessing or using our website and services, you agree to the following terms and conditions. Please read them carefully before placing your order.

1. General Information

  • Henry's Custom Market specializes in custom and personalized products.
  • By purchasing from our store, you agree that the information you provide for personalization is accurate and final.

2. Customization and Personalization

  • All customization requests must be submitted at the time of placing your order.
  • Once an order is placed, changes cannot be made.
  • It is the customer’s responsibility to ensure that all details, including names, designs, and text, are correct.

3. Payment Terms

  • Full payment is required at the time of purchase.
  • We accept [credit cards, PayPal].

4. Shipping and Delivery

  • Orders are processed and shipped based on the timelines outlined in our Shipping Policy.
  • Henry's Custom Market is not responsible for delays caused by shipping carriers or incorrect shipping addresses provided by the customer.

5. Returns and Refunds

  • All sales of custom and personalized products are final.
  • No returns or refunds will be accepted unless the item arrives damaged.
  • Damaged item claims must be reported within 24 hours of receiving the package with photographic proof. Please refer to our Return and Refund Policy for more details.

6. Intellectual Property

  • All original designs, logos, and content created by Henry's Custom Market for our products and website are the property of Henry's Custom Market.
  • Designs or logos provided by customers for customization remain the property of the customer. However, by submitting these designs, you grant Henry's Custom Market a limited, non-exclusive right to use them solely for the purpose of fulfilling your order.
  • Images of completed custom products may be displayed on our website, social media, or promotional materials to showcase our work. If you would like your custom design excluded from such use, please let us know when placing your order.

7. Limitation of Liability

  • Henry's Custom Market is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our liability is limited to the cost of the purchased product.

8. Changes to Terms

  • Henry's Custom Market reserves the right to update or modify these Terms of Service at any time without prior notice.
  • Your continued use of the website constitutes acceptance of the revised terms.

9. Governing Law

  • These terms are governed by the laws of the Commonwealth of Virginia, USA.

10. Contact Us

For any questions or concerns, please contact us at:

  • Email: henryscustommarket@gmail.com
  • Phone: (571) 534-7511